Should GCSE formate be changed over the next few years Essay - 1

Should GCSE formate be changed over the next few years - Essay Example In conclusion, it will review the various proposals. There has been a vigorous debate about failures in the GCSE. Anxiety focused on Grade inflation and the suspicion that GCSE grading was faulty, but knee-jerk changes to the grade boundaries that dominated results in summer 2012 when many students failed to get predicted Grade C, led to calls to Ofqual about harsh marking1 and claims that there was a â€Å"gross injustice done to many young people†; other concerns focus on cheating or unfair practice and the range of subjects that are offered. A number of politicians today have urged that the GCSE as it stands should be replaced with more rigorous tests with better grading systems. Replacing the GCSE, however, is not so simple and current plans are already delayed until 2018. A debate about the standard secondary school exam had been ongoing in British politics since the 1950s. Efforts to modify the O level system were proposed by the then education secretary Shirley Williams in the 1970s but the election of a Conservative Government in 1979 delayed her proposals of a single comprehensive examination that would mirror comprehensive schooling. Following changes to the Scottish Ordinary Grade exam for secondary school children2 and the establishment of the Scottish Standard3, the English-based O Level and CSE4 was replaced by the broader GCSE from 1986 to 1988 under plans drawn up by Keith Joseph in 1984. However, the O level, currently still set by the University of Cambridge International Examinations board, survived in the Commonwealth, with a comparable exam also based in Hong Kong which only recently switched to the IGCSE. Current GCSEs are graded from A-G (and U) and cover around 60 subjects including a number of Vocational courses that had previously been a part of the GNVQ examinations (General National Vocational Qualifications). The exams are set to a â€Å"common timetable† between May and June each year by a number of boards, so many po pular subjects are offered by a variety of competing boards like AQA, CCEA, Edexel, OCR, and WJEC. The boards are supervised by Ofqual, DCELLS (Wales) and CCEA(Ireland). Coursework was always envisaged to be a feature of the GCSE and a new body, the School Examinations and Assessment council, later the QCA, was set up in 1991 to establish and monitor what was an acceptable level of achievement. It is hard to prevent parental help, or indeed too much guidance from the teacher. The development of the GCSE is tied to the debate about selection in Education. Many countries, with the notable exception of Germany, which still retains elements of selective schooling, have moved away from routine selection. Not only was the means of selection questioned (for example an IQ test, or cognitive skills test at a specific age), but the very idea that one child should have advantages denied another child was felt to be wrong. A movement in the UK in the late 50s saw the reduction of gender segrega tion5, and efforts to ignore the economic background of parents. The elitist system which had existed in the UK until the early 60s allowed for a very small percentage of pupils to follow academic studies in school to the age of 18, and then to progress to Higher Education. Almost 45% of the rest achieved no qualifications6. Today, most students expect to attend University as a

MacBeth versions comparison essay Essay Example for Free

MacBeth versions comparison essay Essay There are many differences between interpretations of William Shakespeares MacBeth. This essay wall contrast Shakespeares original version and a movie version by Roman Polanski produced in 1970. Three major differences will be discussed. One difference between Shakespeares and Polanskis version is the absence of the scene in England in Polanskis version. In the Original MacBeth, MacDuff goes to England to convince Malcolm to return and fight MacBeth. The scene of the longest of the play; it is very drawn out and lengthy. Polanski simply eliminates this scene and shows Malcolm back in Scotland. The reason I feel that Polanski did this is that the scene detracts from the continuity and action of the play. The play is equally effective without the scene, and more streamlined. Another difference between the original and Polanskis version is the scene where MacBeth kills the king, Duncan. In the original, Shakespeare was not allowed to show the death of a divine right ruler, so he showed MacBeth coming out of the kings bedchamber after he had committed the murder. For Polanskis version, however, he had no such limitation, and could show anything that he chose, so he showed the actual murder of Duncan, where Duncan wakes up, and MacBeth cuts his throat after stabbing him. The reason that Polanski inserted this scene was to show how cold-blooded MacBeth was, and that he would do anything to achieve his goal of becoming king. A third difference is the use of the letter that MacBeth writes to his wife describing how he has become Thane of Cawdor and the witches three predictions. In the original, the letter was read by Lady MacBeth, and then not mentioned again. In Polanskis version, Lady MacBeth takes out the letter after everything with her and her husbands plan has gone wrong, reads it, and then kills herself. The reason that Polanski did this is that the letter is a useful device to cause Lady MacBeth to kill herself. She reads the letter, and its all this happy news, but she and MacBeth are miserable, and all the good things in the letter have gone awry. There are scenes also in Polanskis version which are not even included in the original. One of these such scenes would be the scene where the traitors from the war are being executed. They are brutally hung with cast iron brackets on their neck. This scene is very successful in showing the brutal treatment of traitors, the treatment that MacBeth would get if he was caught in his plan. The original did not do such a good job on this. Another of these such scenes would be the dreams that MacBeth has about Fleance killing him and Banquo helping him. Due to the extreme lack of technology in Shakespeares time, this was not possible. The dreams sequence serves to show how haunted MacBeths dreams are, and how worried he is about losing the throne to Fleance because of the witches predictions. There are many differences between these two version of MacBeth, and each of them, I believe, serves its own purpose to enhance and better the play.

Princess Diana- Media Victim or Media Manipulator :: essays research papers fc

Princess Diana "Lady Diana was born into a privileged family as the daughter of the 8th Earl Spencer and Lady Frances Althorp in Norfolk, England. Princess Diana was raised by nannies, separated from her parents by divorce and isolated from her sisters and brother when sent to boarding schools. Her life was filled with activities, friends and social events that 'bred' her for royal status and community involvement". At first glance we can easily assume that such a person would easily be one who knew how to handle themselves in front of a camera, being that royalty were never left alone by the media. When she first married the prince the world of the media was rather new to her, and not necessarily unappreciated or ignored in the sense that it could give her a bad name. Considering that she was raised in royalty to some degree, it was only natural that she takes advantage of the media, once she knew how. Yet, at the same time Diana seemed destined to work for others through her status as royalty, which may have been manipulation, but seemed far more sincere than that. In an interesting spiritual judgment of her personality: "Diana's first trait determined how she made choices. In balance, this trait gave her a strong desire to stabilize all aspects of her life. Because of that pull, Diana's goals focused on the equilibrium between motherhood, attention to her nation, charity work and responsibility to her husband. Without effort to achieve balance in one's life, those with this trait in excess can become lifeless--at times lacking the desire to work towards stability and only existing. Through Diana's much publicized life, depression and immobilizing mental turmoil threatened at times her very existence" (Anonymous Diana Frances Spencer George diana.html). She married into royalty and though, at times, got caught up her status and her appearance, slowly changed her focus to people in need, which caused her conflict in relationship to here station in life, which caused her turmoil and misery. Yet, she pursued these events at whatever the cost. Before her death she had become known as a powerful force for good in the world as she "embraced all those requiring care, even breaking the barriers associated with AIDS, leprosy, and those maimed from land mines. She had such a deep concern for each individual taught the world for which we will be forever blessed" (Anonymous Diana Frances Spencer George diana. Princess Diana- Media Victim or Media Manipulator :: essays research papers fc Princess Diana "Lady Diana was born into a privileged family as the daughter of the 8th Earl Spencer and Lady Frances Althorp in Norfolk, England. Princess Diana was raised by nannies, separated from her parents by divorce and isolated from her sisters and brother when sent to boarding schools. Her life was filled with activities, friends and social events that 'bred' her for royal status and community involvement". At first glance we can easily assume that such a person would easily be one who knew how to handle themselves in front of a camera, being that royalty were never left alone by the media. When she first married the prince the world of the media was rather new to her, and not necessarily unappreciated or ignored in the sense that it could give her a bad name. Considering that she was raised in royalty to some degree, it was only natural that she takes advantage of the media, once she knew how. Yet, at the same time Diana seemed destined to work for others through her status as royalty, which may have been manipulation, but seemed far more sincere than that. In an interesting spiritual judgment of her personality: "Diana's first trait determined how she made choices. In balance, this trait gave her a strong desire to stabilize all aspects of her life. Because of that pull, Diana's goals focused on the equilibrium between motherhood, attention to her nation, charity work and responsibility to her husband. Without effort to achieve balance in one's life, those with this trait in excess can become lifeless--at times lacking the desire to work towards stability and only existing. Through Diana's much publicized life, depression and immobilizing mental turmoil threatened at times her very existence" (Anonymous Diana Frances Spencer George diana.html). She married into royalty and though, at times, got caught up her status and her appearance, slowly changed her focus to people in need, which caused her conflict in relationship to here station in life, which caused her turmoil and misery. Yet, she pursued these events at whatever the cost. Before her death she had become known as a powerful force for good in the world as she "embraced all those requiring care, even breaking the barriers associated with AIDS, leprosy, and those maimed from land mines. She had such a deep concern for each individual taught the world for which we will be forever blessed" (Anonymous Diana Frances Spencer George diana.

Theravadan Buddhism Essay -- essays research papers

Theravadan Buddhism Throughout history there have been numerous religions and theologies that men and women have entrusted their lives and ways of living to. One of the most intriguing is that of Buddhism. The great Buddha referred to his way as the middle way, and he, as the "Enlightened One" began the teachings of the religion with his first five Ascetics who he shows his middle way. This great occasion is the start to what will be known as Theravadan Buddhism. Although Theravadan Buddhism would later be seen as the "small vehicle," it provides the first idea of the doctrine anatman or having no-self that shapes the ideas of every Buddhist today. Theravadan Buddhism which means "The teaching of the elders," is the teaching of the Buddha in its true traditional form. After attaining enlightenment under the Bohdi tree, the Buddha returns to five ascetic monks he had been associated with previously. He taught them the essential parts of Buddhism which include the vital Four Noble Truths. These teachings were taught by monks, and they give the fundamental truths on which the religion was founded. These are the Four Noble Truths: (1) all life is inevitably filled with sorrow; (2) sorrow is directly due to craving; (3) sorrow can only be stopped by stopping the craving; and (4) this can be done only by disciplined and moral conduct with meditation led by the Buddhist monk. These truths show that the Buddhists saw all things as transient, and being transient there is no eternal Self or soul, hence anatman or no true self. While the Theravadan Buddhist practiced the idea of anatman, there were other movements that practiced the idea of atman or true self. The Upanishadic movement, which started about 300 years before the Theravadan practice, revolves around a story of a boy who Yama tells there is a self in everyone. This true self or atman is covered up by the illusion of an individual. As this way of thinking was being taught, people began to uprise and question if religion is worth it. This leads to many ascetic movements in which people leave their homes to be scavengers. Because this could be done by any it began to get very popular. The many ascetic movements gave rise to many different individual movements... ...low, I feel that all of these ways of life are flawed. In most of the religions only the higher classes can reach the supreme way of life. The regular people are stuck, and they can only help the monks or Brahmans to attain their goal. This seems very unfair even if they are producing good karma. In the Vedic religion the Shudras don't even have the option of studying the holy text. They have no chance of gaining entrance to another level of being until their next life. Theravadan belief of the being no true self is all together mind boggling. If there was no self then how can karma pass from one existence to another. It can't. Each period in time has new ways of thinking and viewing the world. India has been a place of many movements in the field of religion. These early ideas and practices of Theravadan monks can be seen as one of the many religious ideas of the past, that has in some places lasted to the present day. As is the case with all religion, it will be subject to scrutiny, questioning, and slander. While many may not see the Theravadan way of anatman as being right or even sane, it is their way of life and they should be respected for it.

Spirit Bound Chapter Twenty-Three

I DIDN'T NEED THE BOND to find Lissa. The crowd tipped me off to where she–and Dimitri–were. My first thought was that some kind of stoning or medieval mobbing was going on. Then I realized that the people standing around were simply watching something. I pushed through them, heedless of the dirty looks I got, until I stood in the front row of the onlookers. What I found brought me to a halt. Lissa and Dimitri sat side by side on a bench while three Moroi and–yikes–Hans sat opposite them. Guardians stood scattered around them, tense and ready to jump in if things went bad, apparently. Before I even heard a word, I knew exactly what was going on. This was an interrogation, an investigation to determine what Dimitri was exactly. Under most circumstances, this would be a weird place for a formal investigation. It was, ironically, one of the courtyards Eddie and I had worked on, the one that stood in the shadow of the statue of the young queen. The Court's church stood nearby. This grassy area wasn't exactly holy ground, but it was close enough to the church that people could run to it in an emergency. Crucifixes didn't hurt Strigoi, but they couldn't cross over into a church, mosque, or any other sacred place. Between that and the morning sun, this was probably as safe a location and time as officials could muster up to question Dimitri. I recognized one of the Moroi questioners, Reece Tarus. He was related to Adrian on his mom's side but had also spoken in favor of the age decree. So I took an instant dislike to him, particularly considering the haughty tone he used toward Dimitri. â€Å"Do you find the sun blinding?† asked Reece. He had a clipboard in front of him and appeared to be going down a checklist. â€Å"No,† said Dimitri, voice smooth and controlled. His attention was totally on his questioners. He had no clue I was there, and I kind of liked it that way. I wanted to just gaze at him for a moment and admire his features. â€Å"What if you stare into the sun?† Dimitri hesitated, and I'm not sure anyone but me caught the sudden glint in his eyes–or knew what it meant. The question was stupid, and I think Dimitri–maybe, just maybe–wanted to laugh. With his normal skill, he maintained his composure. â€Å"Anyone would go blind staring into the sun long enough,† he replied. â€Å"I'd go through what anyone else here would.† Reece didn't seem to like the answer, but there was no fault in the logic. He pursed his lips together and moved on to the next question. â€Å"Does it scald your skin?† â€Å"Not at the moment.† Lissa glanced over at the crowd and noticed me. She couldn't feel me the way I could through our bond, but sometimes it seemed she had an uncanny sense of when I was around. I think she sensed my aura if I was close enough, since all spirit users claimed the field of light around shadow-kissed people was very distinct. She gave me a small smile before turning back to the questioning. Dimitri, ever vigilant, noticed her tiny movement. He looked over to see what had distracted her, caught sight of me, and faltered a little on Reece's next question, which was, â€Å"Have you noticed whether your eyes occasionally turn red?† â€Å"I†¦Ã¢â‚¬  Dimitri stared at me for several moments and then jerked his head back toward Reece. â€Å"I haven't been around many mirrors. But I think my guards would have noticed, and none of them have said anything.† Nearby, one of the guardians made a small noise. He barely managed to keep a straight face, but I think he too had wanted to snicker at the ridiculous line of questioning. I couldn't recall his name, but when I'd been at Court long ago, he and Dimitri had chatted and laughed quite a bit when together. If an old friend was starting to believe Dimitri was a dhampir again, then that had to be a good sign. The Moroi next to Reece glared around, trying to figure out where the noise had come from, but discovered nothing. The questioning continued, this time having to do with whether Dimitri would step into the church if they asked him to. â€Å"I can go right now,† he told them. â€Å"I'll go to services tomorrow if you want.† Reece made another note, no doubt wondering if he could get the priest to douse Dimitri in holy water. â€Å"This is all a distraction,† a familiar voice said in my ear. â€Å"Smoke and mirrors. That's what Aunt Tasha says.† Christian now stood beside me. â€Å"It needs to be done,† I murmured back. â€Å"They have to see that he isn't Strigoi anymore.† â€Å"Yeah, but they've barely signed the age law. The queen gave the go-ahead for this as soon as the Council's session let out because it's sensational and will make people pay attention to something new. It was how they finally got the hall cleared. ‘Hey, go look at the sideshow!'† I could almost hear Tasha saying that word for word. Regardless, there was truth to it. I felt conflicted. I wanted Dimitri to be free. I wanted him to be the way he used to be. Yet I didn't appreciate Tatiana doing this for her own political gain and not because she actually cared about what was right. This was possibly the most monumental thing to happen in our history. It needed to be treated as such. Dimitri's fate shouldn't be a convenient â€Å"sideshow† to distract everyone from an unfair law. Reece was now asking both Lissa and Dimitri to describe exactly what they'd experienced the night of the raid. I had a feeling this was something they'd recounted quite a bit. Although Dimitri had been the picture of nonthreatening composure so far, I still sensed that gray feel to him, the guilt and torment he felt over what he had done as a Strigoi. Yet, when he turned to listen to Lissa tell her version of the story, his face lit up with wonder. Awe. Worship. Jealousy flashed through me. His feelings weren't romantic, but it didn't matter. What mattered was that he had rejected me but regarded her as the greatest thing in the world. He'd told me never to talk to him again and sworn he'd do anything for her. Again I felt that petulant sense of being wronged. I refused to believe that he couldn't love me anymore. It wasn't possible, not after all he and I had been through together. Not after everything we'd felt for each other. â€Å"They sure seem close,† Christian noted, a suspicious note in his voice. I had no time to tell him his worries were unfounded because I wanted to hear what Dimitri had to say. The story of his change was hard for others to follow, largely because spirit was still so misunderstood. Reece got as much out of it as he could and then turned the questioning over to Hans. Hans, ever practical, had no need for extensive interrogation. He was a man of action, not words. Gripping a stake in his hand, he asked Dimitri to touch it. The standing guardians tensed, probably in case Dimitri tried to grab the stake and go on a rampage. Instead, Dimitri calmly reached out and held the top of the stake for a few moments. There was a collective intake of breath as everyone waited for him to scream in pain since Strigoi couldn't touch charmed silver. Instead, Dimitri looked bored. Then he astonished them all. Drawing his hand back, he held out the bottom of his muscled forearm toward Hans. With the sunny weather, Dimitri was wearing a T-shirt, leaving the skin there bare. â€Å"Cut me with it,† he told Hans. Hans arched an eyebrow. â€Å"Cutting you with this will hurt no matter what you are.† â€Å"It would be unbearable if I were a Strigoi,† Dimitri pointed out. His face was hard and determined. He was the Dimitri I'd seen in battle, the Dimitri who never backed down. â€Å"Do it. Don't go easy on me.† Hans didn't react at first. Clearly, this was an unexpected course of action. Decision finally flashed across his features, and he struck out, swiping the stake's point against Dimitri's skin. As Dimitri had requested, Hans didn't hold back. The point dug deep, and blood welled up. Several Moroi, not used to seeing blood (unless they were drinking it), gasped at the violence. As one, we all leaned forward. Dimitri's face showed he definitely felt pain, but charmed silver on a Strigoi wouldn't just hurt–it would burn. I'd cut a lot of Strigoi with stakes and heard them scream in agony. Dimitri grimaced and bit his lip as the blood flowed over his arm. I swear, there was pride in his eyes at his ability to stay strong through that. When it became obvious he wouldn't start flailing, Lissa reached toward him. I sensed her intentions; she wanted to heal him. â€Å"Wait,† said Hans. â€Å"A Strigoi would heal from this in minutes.† I had to give Hans credit. He'd worked two tests into one. Dimitri shot him a grateful look, and Hans gave a small nod of acknowledgment. Hans believed, I realized. Whatever his faults, Hans truly thought Dimitri was a dhampir again. I would love him forever for that, no matter how much filing he made me do. So, we all stood there watching poor Dimitri bleed. It was kind of sick, really, but the test worked. It was obvious to everyone that the cut wasn't going anywhere. Lissa was finally given leave to heal it, and that caused a bigger reaction among the crowd. Murmurs of wonder surrounded me, and those enraptured goddess-worshipping looks showed on people's faces. Reece glanced at the crowd. â€Å"Does anyone have any questions to add to ours?† No one spoke. They were all dumbfounded by the sights before them. Well, someone had to step forward. Literally. â€Å"I do,† I said, striding toward them. No, Rose, begged Lissa. Dimitri wore an equally displeased look. Actually, so did almost everyone sitting near him. When Reece's gaze fell on me, I had a feeling he was seeing me in the Council room all over again, calling Tatiana a sanctimonious bitch. I put my hands on my hips, not caring what they thought. This was my chance to force Dimitri to acknowledge me. â€Å"When you used to be Strigoi,† I began, making it clear that I believed that was in the past, â€Å"you were very well connected. You knew about the whereabouts of lots of Strigoi in Russia and the U.S., right?† Dimitri eyed me carefully, trying to figure out where I was going. â€Å"Yes.† â€Å"Do you still know them?† Lissa frowned. She thought I was going to inadvertently implicate Dimitri as still being in contact with other Strigoi. â€Å"Yes,† he said. â€Å"So long as none of them have moved.† The answer came more swiftly this time. I wasn't sure if he'd guessed my tactic or if he just trusted that my Rose-logic would go somewhere useful. â€Å"Would you share that information with the guardians?† I asked. â€Å"Would you tell us all the Strigoi hideouts so that we could strike out against them?† That got a reaction. Proactively seeking Strigoi was as hotly debated as the other issues going around right now, with strong opinions on all sides. I heard those opinions reiterated behind me in the crowd, some people saying I was suggesting suicide while others acknowledged we had a valuable tool. Dimitri's eyes lit up. It wasn't the adoring look he often gave Lissa, but I didn't care. It was similar to the ones we used to share, in those moments where we understood each other so perfectly, we didn't even need to vocalize what we were thinking. That connection flashed between us, as did his approval–and gratitude. â€Å"Yes,† he replied, voice strong and loud. â€Å"I can tell you everything I know about Strigoi plans and locations. I'd face them with you or stay behind–whichever you wanted.† Hans leaned forward in his chair, expression eager. â€Å"That could be invaluable.† More points for Hans. He was on the side of hitting out at Strigoi before they came to us. Reece flushed–or maybe he was just feeling the sun. In their efforts to see if Dimitri would burn up in the light, the Moroi were exposing themselves to discomfort. â€Å"Now hold on,† Reece exclaimed over the increasing noise. â€Å"That has never been a tactic we endorse. Besides, he could always lie–â€Å" His protests were cut off by a feminine scream. A small Moroi boy, no more than six, had suddenly broken from the crowd and run toward us. It was his mother who had screamed. I moved in to stop him, grabbing his arm. I wasn't afraid that Dimitri would hurt him, only that the boy's mother would have a heart attack. She came forward, face grateful. â€Å"I have questions,† the boy, obviously trying to be brave, said in a small voice. His mother reached for him, but I held up my hand. â€Å"Hang on a sec.† I smiled down at him. â€Å"What do you want to ask? Go ahead.† Behind him, fear flashed over his mother's face, and she cast an anxious look at Dimitri. â€Å"I won't let anything happen to him,† I whispered, though she had no way of knowing I could back that up. Nonetheless, she stayed where she was. Reece rolled his eyes. â€Å"This is ridic–â€Å" â€Å"If you're Strigoi,† the boy interrupted loudly, â€Å"then why don't you have horns? My friend Jeffrey said Strigoi have horns.† Dimitri's eyes fell not on the boy but on me for a moment. Again, that spark of knowing shot between us. Then, face smooth and serious, Dimitri turned to the boy and answered, â€Å"Strigoi don't have horns. And even if they did, it wouldn't matter because I'm not Strigoi.† â€Å"Strigoi have red eyes,† I explained. â€Å"Do his eyes look red?† The boy leaned forward. â€Å"No. They're brown.† â€Å"What else do you know about Strigoi?† I asked. â€Å"They have fangs like us,† the boy replied. â€Å"Do you have fangs?† I asked Dimitri in a singsong voice. I had a feeling this was already-covered territory, but it took on a new feel when asked from a child's perspective. Dimitri smiled–a full, wonderful smile that caught me off guard. Those kinds of smiles were so rare from him. Even when happy or amused, he usually only gave half smiles. This was genuine, showing all his teeth, which were as flat as those of any human or dhampir. No fangs. The boy looked impressed. â€Å"Okay, Jonathan,† said his mother anxiously. â€Å"You asked. Let's go now.† â€Å"Strigoi are super strong,† continued Jonathan, who possibly aspired to be a future lawyer. â€Å"Nothing can hurt them.† I didn't bother correcting him, for fear he'd want to see a stake shoved through Dimitri's heart. In fact, it was kind of amazing that Reece hadn't already requested that. Jonathan fixed Dimitri with a piercing gaze. â€Å"Are you super strong? Can you be hurt?† â€Å"Of course I can,† replied Dimitri. â€Å"I'm strong, but all sorts of things can still hurt me.† And then, being Rose Hathaway, I said something I really shouldn't have to the boy. â€Å"You should go punch him and find out.† Jonathan's mother screamed again, but he was a fast little bastard, eluding her grasp. He ran up to Dimitri before anyone could stop him–well, I could have–and pounded his tiny fist against Dimitri's knee. Then, with the same reflexes that allowed him to dodge enemy attacks, Dimitri immediately feinted falling backward, as though Jonathan had knocked him over. Clutching his knee, Dimitri groaned as though he were in terrible pain. Several people laughed, and by then, one of the other guardians had caught hold of Jonathan and returned him to his near-hysterical mother. As he was being dragged away, Jonathan glanced over his shoulder at Dimitri. â€Å"He doesn't seem very strong to me. I don't think he's a Strigoi.† This caused more laughter, and the third Moroi interrogator, who'd been quiet, snorted and rose from his seat. â€Å"I've seen all I need to. I don't think he should walk around unguarded, but he's no Strigoi. Give him a real place to stay and just keep guards on him until further decisions are made.† Reece shot up. â€Å"But–â€Å" The other man waved him off. â€Å"Don't waste any more time. It's hot, and I want to go to bed. I'm not saying I understand what happened, but this is the least of our problems right now, not with half the Council wanting to rip the other half's heads off over the age decree. If anything, what we've seen today is a good thing–miraculous, even. It could alter the way we've lived. I'll report back to Her Majesty.† And like that, the group began dispersing, but there was wonder on some of their faces. They too were beginning to realize that if what had happened to Dimitri was real, then everything we'd ever known about Strigoi was about to change. The guardians stayed with Dimitri, of course, as he and Lissa rose. I immediately moved toward them, eager to bask in our victory. When he'd been â€Å"knocked over† by Jonathan's tiny punch, Dimitri had given me a small smile, and my heart had leapt. I'd known then that I'd been right. He did still have feelings for me. But now, in the blink of an eye, that rapport was gone. Seeing me walk toward them, Dimitri's face grew cold and guarded again. Rose, said Lissa through the bond. Go away now. Leave him alone. â€Å"The hell I will,† I said, both answering her aloud and addressing him. â€Å"I just furthered your case.† â€Å"We were doing fine without you,† said Dimitri stiffly. â€Å"Oh yeah?† I couldn't believe what I was hearing. â€Å"You seemed pretty grateful a couple minutes ago when I thought up the idea of you helping us against Strigoi.† Dimitri turned to Lissa. His voice was low, but it carried to me. â€Å"I don't want to see her.† â€Å"You have to!† I exclaimed. A few of the departing people paused to see what the racket was about. â€Å"You can't ignore me.† â€Å"Make her go away,† Dimitri growled. â€Å"I'm not–â€Å" ROSE! Lissa shouted in my head, shutting me up. Those piercing jade eyes stared me down. Do you want to help him or not? Standing here and yelling at him is going to make him even more upset! Is that what you want? Do you want people to see that? See him get mad and yell back at you just so you don't feel invisible? They need to see him calm. They need to see him†¦ normal. It's true–you did just help. But if you don't walk away right now, you could ruin everything. I stared at them both aghast, my heart pounding. Her words had all been in my mind, but Lissa might as well have strode up to me and chewed me out aloud. My temper shot up even more. I wanted to go rant at both of them, but the truth of her words penetrated through my anger. Starting a scene would not help Dimitri. Was it fair that they were sending me away? Was it fair that the two of them were teaming up and ignoring what I'd just done? No. But I wasn't going to let my hurt pride screw up what I'd just achieved. People had to accept Dimitri. I shot them both looks that made my feelings clear and then stormed away. Lissa's feelings immediately changed to sympathy through the bond, but I blocked them out. I didn't want to hear it. I'd barely cleared the church's grounds when I ran into Daniella Ivashkov. Sweat was starting to smudge her beautifully applied makeup, making me think she'd been out here for a while watching the Dimitri-spectacle too. She appeared to have a couple friends with her, but they kept their distance and chatted amongst themselves when she stopped in front of me. Swallowing my anger, I reminded myself she'd done nothing to piss me off. I forced a smile. â€Å"Hi, Lady Ivashkov.† â€Å"Daniella,† she said kindly. â€Å"No titles.† â€Å"Sorry. It's still a weird thing.† She nodded toward where Dimitri and Lissa were departing with his guards. â€Å"I saw you there, just now. You helped his case, I think. Poor Reece was pretty flustered.† I recalled that Reece was related to her. â€Å"Oh†¦ I'm sorry. I didn't mean to–â€Å" â€Å"Don't apologize. Reece is my uncle, but in this case, I believe in what Vasilisa and Mr. Belikov are saying.† Despite how angry Dimitri had just made me, my gut instinct resented the dropping of his â€Å"guardian† title. Yet I could forgive her, considering her attitude. â€Å"You†¦ you believe Lissa healed him? That Strigoi can be restored?† I was realizing there were lots of people who believed. The crowd had just demonstrated as much, and Lissa was still building her following of devotees. Somehow, my line of thinking always tended to assume all royals were against me. Daniella's smile turned wry. â€Å"My own son is a spirit user. Since accepting that, I've had to accept a lot of other things I didn't believe were possible.† â€Å"I suppose you would,† I admitted. Beyond her, I noticed a Moroi man standing near some trees. His eyes occasionally fell on us, and I could have sworn I'd seen him before. Daniella's next words turned my attention back to her. â€Å"Speaking of Adrian†¦ he was looking for you earlier. It's short notice now, but some of Nathan's relatives are having a late cocktail party in about an hour, and Adrian wanted you to go.† Another party. Was that all anyone ever did here at Court? Massacres, miracles†¦ it didn't matter. Everything was cause for a party, I thought bitterly. I'd probably been with Ambrose and Rhonda when Adrian went searching. It was interesting. In passing on the invitation, Daniella was also saying that she wanted me to go. Unfortunately, I had a hard time being as open to it. Nathan's family meant the Ivashkovs, and they wouldn't be so friendly. â€Å"Will the queen be there?† I asked suspiciously. â€Å"No, she has other engagements.† â€Å"Are you sure? No unexpected visits?† She laughed. â€Å"No, I'm certain of it. Rumor has it that you two being in the same room together†¦ isn't such a good idea.† I could only imagine the stories going around about my Council performance, particularly since Adrian's father had been there to witness it. â€Å"No, not after that ruling. What she did†¦Ã¢â‚¬  The anger I'd felt earlier began to blaze again. â€Å"It was unforgivable.† That weird guy by the tree was still waiting around. Why? Daniella didn't confirm or deny my statement, and I wondered where she stood on the issue. â€Å"She's still quite fond of you.† I scoffed. â€Å"I have a hard time believing that.† Usually, people who yelled at you in public weren't too â€Å"fond† of you, and even Tatiana's cool composure had cracked near the end of our spat. â€Å"It's true. This will blow over, and there might even be a chance for you to be assigned to Vasilisa.† â€Å"You can't be serious,† I exclaimed. I should have known better. Daniella Ivashkov didn't really seem like the joking type, but I really did believe I'd crossed the line with Tatiana. â€Å"After everything that's happened, they don't want to waste good guardians. Besides, she doesn't want there to be animosity between you.† â€Å"Yeah? Well, I don't want her bribery! If she thinks putting Dimitri out there and dangling a royal job is going to change my mind, she's wrong. She's a lying, scheming–â€Å" I stopped abruptly. My voice had gone loud enough that Daniella's nearby friends were now staring. And I really didn't want to say the names I thought Tatiana deserved in front of Daniella. â€Å"Sorry,† I said. I attempted civility. â€Å"Tell Adrian I'll come to the party†¦ but do you really want me to go? After I crashed the ceremony the other night? And after, um, other things I've done?† She shook her head. â€Å"What happened at the ceremony is as much Adrian's fault as it is yours. It's done, and Tatiana let it go. This party's a much more lighthearted event, and if he wants you there, then I want him to be happy.† â€Å"I'll go shower and change now and meet him at your place in an hour.† She was tactful enough to ignore my earlier outburst. â€Å"Wonderful. I know he'll be happy to hear that.† I declined to tell her that I was actually happy about the thought of flaunting myself in front of some Ivashkovs in the hopes that it would get back to Tatiana. I no longer believed for an instant that she accepted what was going on with Adrian and me or that she would let my outburst blow over. And truthfully, I did want to see him. We hadn't had much time to talk recently. After Daniella and her friends left, I figured it was time to get to the bottom of things. I headed straight over to the Moroi who'd been lurking around, hands on my hips. â€Å"Okay,† I demanded. â€Å"Who are you, and what do you want?† He was only a few years older than me and didn't seem at all fazed by my tough-girl attitude. He crooked me a smile, and I again pondered where I'd seen him. â€Å"I've got a message for you,† he said. â€Å"And some gifts.† He handed over a tote bag. I looked inside and found a laptop, some cords, and several pieces of paper. I stared up at him in disbelief. â€Å"What's this?† â€Å"Something you need to get a move on–and not let anyone else know about. The note will explain everything.† â€Å"Don't play spy movie with me! I'm not doing anything until you–† His face clicked. I'd seen him back at St. Vladimir's, around the time of my graduation–always hovering in the background. I groaned, suddenly understanding the secretive nature–and cocky attitude. â€Å"You work for Abe.†

25 Beautiful Examples of Book Illustration

25 Beautiful Examples of Book Illustration 25 Beautiful Examples of Book Illustration We all remember the signature illustrations of our childhood reads: the wild scribbles of Quentin Blake, the gentle watercolors of Beatrix Potter, the simple line drawings of Shel Silverstein, and so on. Indeed, many book illustrations become indelibly linked to the stories they depict. And they’re not just limited to picture books! Many works of literature (both classic and contemporary) benefit from great illustrations as well.To help you get a sense of your preferred style - or if you just want to look through a gallery of gorgeous images - we’ve put together  25 examples of book illustration over the past few years. These drawings come from children’s books, graphic novels, memoirs, and more, with incredible diversity in both the subjects and the illustrators themselves. So whether you’re hoping to find an illustrator for your book  or simply seeking a little inspiration, you’re sure to find something you love! 25 beautiful examples of book illustration from contemporary artists  Ã°Å¸Å½ ¨ 1. A Fine Dessert, Sophie BlackallThis piece by R. Gregory Christie can be found in Carole Boston Weatherford’s Freedom in Congo Square, which details the lives of slaves in nineteenth-century Louisiana. Each week they would look forward to a few hours off, which they’d spend celebrating in Congo Square. And though this work does an admirable job of not sugarcoating history, Christie’s striking illustrations effectively convey the three-dimensional lives of slaves: they were not merely exploited workers, but people who had their own culture, goals, and dreams, all of which were symbolized by their gatherings in Congo Square.What’s your favorite book illustration of all time? Let us know in the comments! Also, for stunning examples of book  cover  designs, check out this amazing gallery.

Confucius was a mere preserver and transmitter of tradition, while Muhammad was an innovator. Discuss the validity or otherwise of this statement.

Confucius was a mere preserver and transmitter of tradition, while Muhammad was an innovator. Discuss the validity or otherwise of this statement. Confucius was a Chinese philosopher, one of the most influential figures in Chinese history. (Ching p52) According to tradition, Confucius was born in the state of Lu of the noble K'ung clan in 551 BCE. (Bishop p14) His father, commander of a district in Lu, died three years after Confucius was born; leaving the family in poverty. Confucius nevertheless received a fine education. During the four years immediately after his marriage, poverty compelled him to perform menial labours for the chief of the district in which he lived. His mother died in 527 BCE, and after a period of mourning he began his career as a teacher, usually travelling about and instructing the small body of disciples that had gathered around him. His fame as a man of learning and character and his reverence for Chinese ideals and customs soon spread. Confucius described himself merely as a ‘transmitter of culture, and for the majority of his teachings this is true, but claims can also be supported that he was a ‘conservative innovator in some of the ideas he presented.Gunboat Smith & Pelky [i.e., Pelkey] (LOC)Unfortunately for Confucius, the fruits of his labours occurred long after his death.Chinas traditional religion was ancient, diverse and as complex as the people themselves. It consisted of two indigenous traditions, Confucianism and Taoism, and later in the 1st century CE, Buddhism crept in from India. All three sat comfortably with the Chinese, often complimenting one another. Yet, religion was not restricted to the practices of these three. Ancient practices such as ancestor veneration and several other folk religions focussing on divination were commonly integrated. Amazingly, each of these aspects blended together to form a coherent whole, a concept that is extremely foreign to western understandings of religion. (Ching p31) Even today, such practices and beliefs are still an...

Free Essays on Brad Nowell

Bradley Nowell made it big in the music industry in the early 1990’s. He was the lead singer in the rock band â€Å"Sublime†. His story has a sad ending. His music was getting nationwide attention and Bradley passed away. Like so many artist they do not make it big until death. This was Nowells story, after his death, his newly released self titled album â€Å"Sublime† flew off record shelves. (Boehlert, 26) The album was doing great but it was not a time for celebration. The group had been together for a while and it did not seem right without the lead singer. (Kemp, 104) They made it to the top only to be torn apart by a tragedy. Brad Nowell was fighting heroin addiction on May 25, 1996 he lost and the fight was over. Having his music go from a garage to the worlds stage, Bradley Nowell of the rock group â€Å"Sublime†, has developed the virtues of commitment, excellence, cooperation, and creativity. Everything that Brad Nowell tried he did one hundred percent. Everything that he did he succeeded. Bradley was always an excellent student in school. He was always a bright kid and always eager to do new things. (Cuda, 6) His father Jim Nowell always said that teachers were telling him â€Å"What a great kid he was.† (Cuda, 7) Brad was a very good writer and he loved history. In a few of his songs he would mention historical events. Even after Brad got out of school he still loved to talk about history with other people. People said that Brad like Dynamics he like to look at history and see how people interacted with each other. In this song you can see that, its called â€Å"Early Man†: Early man walked away as modern man took control Their minds weren't all the same, to conquer was their goal So he built his great empire and he slaughtered his own kind He died a confused man killed himself with his own mind ... Free Essays on Brad Nowell Free Essays on Brad Nowell Bradley Nowell made it big in the music industry in the early 1990’s. He was the lead singer in the rock band â€Å"Sublime†. His story has a sad ending. His music was getting nationwide attention and Bradley passed away. Like so many artist they do not make it big until death. This was Nowells story, after his death, his newly released self titled album â€Å"Sublime† flew off record shelves. (Boehlert, 26) The album was doing great but it was not a time for celebration. The group had been together for a while and it did not seem right without the lead singer. (Kemp, 104) They made it to the top only to be torn apart by a tragedy. Brad Nowell was fighting heroin addiction on May 25, 1996 he lost and the fight was over. Having his music go from a garage to the worlds stage, Bradley Nowell of the rock group â€Å"Sublime†, has developed the virtues of commitment, excellence, cooperation, and creativity. Everything that Brad Nowell tried he did one hundred percent. Everything that he did he succeeded. Bradley was always an excellent student in school. He was always a bright kid and always eager to do new things. (Cuda, 6) His father Jim Nowell always said that teachers were telling him â€Å"What a great kid he was.† (Cuda, 7) Brad was a very good writer and he loved history. In a few of his songs he would mention historical events. Even after Brad got out of school he still loved to talk about history with other people. People said that Brad like Dynamics he like to look at history and see how people interacted with each other. In this song you can see that, its called â€Å"Early Man†: Early man walked away as modern man took control Their minds weren't all the same, to conquer was their goal So he built his great empire and he slaughtered his own kind He died a confused man killed himself with his own mind ...

Work Place Diversity ( Gay & Lesbian) Research Paper

Work Place Diversity ( Gay & Lesbian) - Research Paper Example While everybody politely welcomed his partner, I later noticed negative reactions ranging from gossip to homophobic propaganda amongst my workmates. I was deeply concerned as I support Michael’s decision to confess his sexual orientation publicly, and as a workmate who is privileged to have learnt about workplace diversity in college, I have decide to address the issue with both the staff and management. I would like to explain to my workmates that sexual orientation is not a conscious choice that can be voluntarily changed as it emerges in early adolescence without the individual having any prior sexual experience. It is estimated that 5% of the over 300 million Americans are LGBT and are estimated to contribute over $835 billion to the consumer market in the US annually. I am concerned that his decision to come out might affect his future prospects as evidence from research indicates that gay men earn 10 to 32% less than similarly qualified heterosexual men. There is proof that discrimination diminishes productivity, job satisfaction, and mental and physical health of all employees (Mucciaroni, 2008). It is clear that Michael is a victim of heterosexism as he is being subjected to stigmatisation based on his subscription to nonconformist behavior, identity and relationship. The gossip amounts to exclusionary behavior towards him meant to gang-up and isolate him. Isolation is associated with mental distress and might, therefore, jeopardise his mental health. Several researchers have associated heterosexism with suicidal tendencies, psychological distress, anxiety, depression and insomnia. Heterosexism is negatively related to the satisfaction with life and self-esteem which in turn impact productivity (Mucciaroni, 2008). The reputation for discrimination can negatively impact our organizations ability to attract and retain clients and customers as well as staff. Research by Harris Interactive has demonstrated that over 70% of gays and over 40% of

Customer Relationship Management and Technology Essay

Customer Relationship Management and Technology - Essay Example In the same manner, they were also able to develop good relationships with their customers through the establishment of friendships and interactions. As a result, the retail industry revolves around the customer more than any other industry. Due to this, it is not enough to simply interact with the customers. Rather, they are expected to know them better These all changed, however with the growing chains and building malls and the continuous promotion of self-service. With these changes, more and more retailers have lost their contact with their customers. As a result, they are also simply losing the loyalty that the customers once entrusted upon them. Hence, more and more retailers are now trying to regain the loyalty they lost as they begin to value of their customers through programs incorporated within the idea of customer relationship management. Customer Relationship Management: An Overview Customer relationship management (CRM) can be defined as â€Å"a set of practices that provide a consolidated, integrated view of customers across all business areas to ensure that each customer receives the highest level of service† (Aryan Hellas Ltd. 2005). ... According to them, CRM involves the integration of marketing, sales, customer service, and the supply-chain functions of the organization to achieve greater efficiencies and effectiveness in delivering customer value. These definitions emphasise that CRM is a comprehensive set of strategies for managing relationships with customers that relate to the overall process of marketing, sales, service, and support within the organisation. The following are the important players who are essential to customer relationship management within the organization: 1. Customer Facing Operations – The people and the technology support of processes that significantly affects the experiences of the customers and the organization. These may include different kinds of media such as phone, IM, chat, email, web and even face to face interactions. 2. Internal Collaborative Functional Operations – these are the people and technology support of the processes at the back office. Their activities u sually affect the activities of those at the Customer Facing Operations which influence the establishment and maintenance of customer relationships. This usually includes: IT, billing, invoicing, maintenance, planning, marketing, advertising, finance, services planning and manufacturing. 3. External Collaboration Functions – These are the people and technology support of processes supporting a particular organization together with the enhancement of customer relationships which is then in turn, are affected by the organization’s relationship with their suppliers and/or vendors as well as other retailers outlets and/or distributors. This is considered the external network which supports the internal operations and customer facing operations. 4. Customer Advocates and

Leftside bias and Holistic effect in face recognition Lab Report

Leftside bias and Holistic effect in face recognition - Lab Report Example One hundred twenty trials were done for each orientation (Upright: Left or Right and Inverted: Left or Right), that is 120 upright images (60 adult and 60 baby images) and 120 inverted images (60 adult and 60 baby images) were shown to the participants. Group data was analyzed using T - test. Results showed a significant difference (p Participant's T-test (two tailed, independent sample) was performed to compare the mean probability of the study group with the null hypothesis (i.e. probability of the participants holding the left-left face as the original face whether the image is upright or inverted is 0.5). In this study, 120 trials were done. Therefore to analyze the group data N = 60 was considered and to analyze individual data N = 120 was considered. For statistical calculations probability of null hypothesis was taken as 0.05. To find out if there was any significant difference between the two groups in terms of chimeric face chosen (left-left or right-right) with respect to how the images are positioned (upright or inverted), an Independent T - test was done. Table 2 and 3 shows the results of the T - tests (also the Descriptive Analysis is shown). Table 2 Descriptive Analysis The Descriptive Analysis showed that greater than 50 percent of the participants chose a left-left chimeric face. This result is in resemblance of the 'left-side bias' observed by Hsiao and Cottrell (2009). Table 3 T-test Results The t-test results revealed a significant difference of participants choosing a left-left chimeric face on both upright and inverted images. Discussion This study was carried out to identify whether the orientation of images upon presentation has a significant effect on the decisions made participants of the facial likeness task. One hundred twenty trials were done for each orientation (Upright: Left or Right and Inverted: Left or Right), that is 120 upright images (60 adult and 60 baby images) and 120 inverted images (60 adult and 60 baby images) were shown to the participants. Group data was analyzed using T - test. To find out if there was

U01d1 The American Legal System Essay Example | Topics and Well Written Essays - 500 words

U01d1 The American Legal System - Essay Example The main basis of the common laws is based on the decisions that have been made in previous cases. During a hearing the judges make the decision on a case based on previous cases and previous decisions. It is also essential to understand that if a particular case has not been found in the common law, then the decision made by the judge on a case will become the law. Statutory laws on the other hand are the laws that are made by the government of the specific country. Here the governments play a major role in the law determination and they are also responsible for the development of punishments as well. These laws are made to basically meet the needs of the citizens, or to help in the formalization of the existing laws or even to resolve cases that are outstanding and need the government interference (Hillestad, 2004). Considering the health care systems, it is essential to note that the government has taken over the ‘driver’s seat’ for several organization and the hospitals that are run by the government now hold a monopoly in the markets. Here the local hospitals are given the rights to allow or not the starting up of other newer hospitals in the area (Schneller, Smeltzer, & Burns, 2006). Hospitals are given the right to prohibit any new competition in the markets and this in simpler words means that the local hospital tend to gain a monopolistic power in the industry. This is very similar to providing a company the legal rights to create higher levels of barriers to entry in the markets so that the new competition is completely eliminated. The laws those are present in the market at present are to a great extent the root cause for the several liabilities that have cropped up in the past. To ensure that the health care is improved and the issue of the health care is reduced, the governments needs to allow the health care organizations to be privatized instead of taking on the entire markets and also the level of laws and regulations need to be

The Wife of Bath's Prologue and Tale written by author Geoffrey Essay

The Wife of Bath's Prologue and Tale written by author Geoffrey Chaucer - Essay Example He identifies shortcomings in the society in his impeccable style and hits out without hurting. His criticism of that era holds well in the present times. Chaucer’s writing style has a unique, humor-filled double meaning. Here is an example as to how he handles the pair of opposites, traps a negative thought within the positive. He blends his ideas with latent humor. â€Å"She used to weep if she saw a mouse Caught in a trap, if it were dead or bleeding And she had little dogs she would be feeding, With roasted flesh, or milk, or fine white bread, And bitterly she wept if one were dead Or someone took a stick and made it smart, She was all sentiment and tender heart.†(p.7) The female character that defies the established role-model of a woman of the 14th Century: The Wife, for example, is a tough female character but the reader is unable to gauge whether she is feminist or anti-feminist due to the style in which Chaucer deals with her character. This is his unique way o f writing, whether he is making jest or quite serious while highlighting the traits. An author may be crafty, yet one cannot sweep under the carpet one’s own views, while making the characters speak on some issue and Chaucer is no exception to this rule. Chaucer has brought all his administrative experience and his interaction with many types of people in the discharge of his duties in various capacities. Alisoun, the Wife of Bath, is an extraordinary character in medieval literature. She is over-confident and possesses all the negative tendencies like lust, masculine will, and will never allow men to dominate her. She believes that she is the creator of her own destiny. Chaucer gives such a confusing description about her traits, which has set a clash between the scholars whether she is feminist or anti-feminist. Unquestionably, The Canterbury Tales is Chaucer’s masterpiece which he wrote around 1386.The stories in it are told by a group of people on pilgrimage to a h oly shrine in Canterbury. The book begins with the General Prologue, in which pilgrims are introduced with apt descriptions. Lively exchanges between the pilgrims add to the suspense and beauty of the stories. The stories are rendered highly interesting on account of the themes and subjects they tackle, in various literary genres. The Wife of Bath’s Tale a woman-special story, that gives extraordinary insight into the life and passions of a woman in the secular world. Chaucer is at his best in this story and he seems to enjoy the various issues related to women, which he has craftily tackled. Through the twists and turns and witty wordplay, he makes the story highly enjoyable for the reader. Theme--marriage roles and power: In this story Chaucer deals with two important themes relating to women. The first concerns marriage roles and power. The women of this story Alisoun, is aware of the utility of the body for access to power and control over men and to secure financial inde pendence which is an important part of the power of women. She has married not once, twice but five times. Her marriage number one was when she was twelve, to an older man but wealthy. She applied the body advantage principle

U01d1 The American Legal System Essay Example | Topics and Well Written Essays - 500 words

U01d1 The American Legal System - Essay Example The main basis of the common laws is based on the decisions that have been made in previous cases. During a hearing the judges make the decision on a case based on previous cases and previous decisions. It is also essential to understand that if a particular case has not been found in the common law, then the decision made by the judge on a case will become the law. Statutory laws on the other hand are the laws that are made by the government of the specific country. Here the governments play a major role in the law determination and they are also responsible for the development of punishments as well. These laws are made to basically meet the needs of the citizens, or to help in the formalization of the existing laws or even to resolve cases that are outstanding and need the government interference (Hillestad, 2004). Considering the health care systems, it is essential to note that the government has taken over the ‘driver’s seat’ for several organization and the hospitals that are run by the government now hold a monopoly in the markets. Here the local hospitals are given the rights to allow or not the starting up of other newer hospitals in the area (Schneller, Smeltzer, & Burns, 2006). Hospitals are given the right to prohibit any new competition in the markets and this in simpler words means that the local hospital tend to gain a monopolistic power in the industry. This is very similar to providing a company the legal rights to create higher levels of barriers to entry in the markets so that the new competition is completely eliminated. The laws those are present in the market at present are to a great extent the root cause for the several liabilities that have cropped up in the past. To ensure that the health care is improved and the issue of the health care is reduced, the governments needs to allow the health care organizations to be privatized instead of taking on the entire markets and also the level of laws and regulations need to be

TIMED TEXTUAL ANALYSIS-- Film <Seven> the first five minutes in the Assignment

TIMED TEXTUAL ANALYSIS-- Film the first five minutes in the beginning - Assignment Example This quiet, sombre setting implies that this man is lonely and unhappy. When the camera moves quickly to a shot of this mans reflection in a mirror as he fixes his tie, this sense of loneliness is echoed again and we also get an idea of other aspects of his personality and life, namely, that he is a professional and that he is extremely orderly. He appears to be very well groomed and is adjusting his tie with detailed precision. It appears as though he is a professional and has an important job. Props are used strategically, as the camera quickly cuts to a stand where a line of objects is lain in a neat row. The neatness and organisation of these objects and of his bedroom has meaning, as they suggest this character is extremely tidy, efficient and orderly, and implies it may be reflected in his personality in other ways. The items includes a pen, professional badge and a knife, which suggests he works in law enforcement. We then see him go to his bed, which is made up perfectly, not unlike a hotel, very meticulous. The way in which so much information is given away here despite the character have no interaction with others and doing mundane activities, is an effective way to highlight the loneliness and sense of order and presentation the character possesses. Costume is also used to convey meaning. When we first see the protagonist, he is wearing a white shirt, a symbol that he is a good man. His suit also suggests that he is an important person in the society. The next scene is cut to extremely quickly and we are met with a very disturbing image which contrasts starkly with what we have previously seen. The quickness of the transition allows no time for the viewer to adjust and it seems a slight shock factor is used in the suddenness of this. The scene is of a dead, overweight man lying in a pool of blood. The scene is dark, dimly lit and appears quite grisly, suggesting malice. The dead body indicates that we are

Hiroshima- John Hersey Essay Essay Example for Free

Hiroshima- John Hersey Essay Essay ‘Hiroshima is not merely a documentary, Hersey manages to inject into the narrative both compassion and awareness of the ultimate triumph of humanity. ’ Discuss Hiroshima from this perspective. Hiroshima is an historic depiction of a disaster that shocked the world. Utilizing the experiences of six Japanese atomic bomb survivors Hersey expresses compassion and awareness of the city’s triumph over the disaster. The narrative creates compassion by showing perseverance of common people and their journeys to overcome the tragedy. By using the patriotism of the dying victims Hersey creates empathy and outlines the nation’s indefatigable pride, He depicts Hiroshima’s triumph as a community uniting together to help each other in a time of adversity. The narrative focuses on six bomb survivors and their accounts during and after the bomb. Using the accounts of the survivors’ Hersey is able to extract compassion to the reader. Mrs Hatsuyo Nakamura was a widowed mother of three who suffered great poverty after the bomb; she was left torn and fragile. Suffering from radiation sickness and no means of income, Mrs Nakamura never loses hope. In an attempt to overcome her obstacles she worked countless jobs but barely earned enough to suffice. Regardless of how hard the task was physically and emotionally Mrs N was willing to do and sacrifice anything for the good of her children She earned barely enough for food†¦ Her belly began to swell up, and she had diarrhoea and so much pain she could no longer work at all†¦ The doctor treated Nakamura-san†¦to pay the doctor she was forced to sell her last valuable possession, her husband’s sewing machine. (p119, 120). And after all the hardship she was finally able to rebuild her life slowly: She felt at home in her body now; she rested when she needed, and she had no worries about the cost of medical care†¦It was time for her to enjoy life. (p128). Using her experiences Hersey is able to construct an emotional bond between the reader and Mrs Nakumura by retelling the hard and miserable journey she took just to stay alive and her triumph over her sickness and poverty. Mrs Nakumara was just one of the six stories Hersey used to convey compassion to the readers of Hiroshima. Hersey’s presentation of patriotism among dying bomb victims creates a sympathetic bond to the reader for their triumph over the devastation. After the attack on Hiroshima the survivors refused to die in vain in spite of what tragedy had hit their city. Even in the face of death, the survivors were rejoicing their heritage, dedicating their last breaths of life to their motherland and were determined keep their morale even after the devastation. One of the girls begun to sing Kimi Ga Yo, the national anthem, and others followed in chorus and died. (p 116). As a reader it was hard to comprehend the significance of honour these people felt for their country. After the bomb, they were suffering from poverty and tragedy, yet by hearing the emperors’ voice on broadcast they were touched and gratified: the Emperor, they cried with full tears in their eyes. ‘What a wonderful blessing it is that Tenno himself call on us and we can hear his own voice in person. We are thoroughly satisfied in such a great sacrifice †¦Japan started her new way. † (p 85) Hersey uses the patriotism of the survivors as an example of a triumph of humanity. The survivors were too proud to let the enemy take their last shred of hope their national dignity, opting to die with honour and pride. In addition to compassion, Hiroshima also raised awareness of the city’s triumph of humanity. A new sense of community and unification was present at the time of crisis; the atomic bomb left Hiroshima demolished. Hersey painted a dark and disastrous image, yet as a result, contrasted and portrayed the high points of humanity. Father Kleinsorge, a priest of the Society of Jesus, felt that he was an outsider prior to the bomb, yet after the bomb he was filled with gratitude for the cities new found acceptance: she came to him and said These are tea leaves. Chew them, young man, and you wont feel thirsty. The womans gentleness made Father Kleinsorge suddenly want to cry. For weeks, he had been feeling oppressed by the hatred of foreigners (p 70). The enemies’ intention to tear the city apart emotionally and physically backfired as it left the city stronger and united. One feeling they did seem to share†¦ was a curious kind of elated community spirit†¦ pride in the way they and their fellow-survivors had stood up to a dreadful ordeal(p114). Hiroshima raised awareness of the Japanese people’s indestructible spirit even when their city lay in ruins they would not be defeated and stayed strong. John Hersey’s Hiroshima gives a simple insight into one of the most devastating tragedy which creates compassion and awareness of Japans’ ultimate triumph of humanity. Hersey was able to use the perseverance of everyday people battling the effects of the atomic bomb to create compassion. In addition to this, he was able to express the importance of national-pride felt by victims who displayed patriotism, who were prepared to die for their honour. Hersey raised awareness of how Japanese civilians were able to unite and overcome the bombs aftermath. Hiroshima is not simply a monotonous documentation of the atomic bombs effects on a city, but a representation of empathy and compassion that notifies people of Japans triumph over adversity.

Customer Satisfaction Of People With Disabilities Tourism Essay

Customer Satisfaction Of People With Disabilities Tourism Essay Abstract Purpose of the paper: The aim of this paper is to address the potentiality, requirements and expectations of people with disabilities and its implication on customer satisfaction in hotels. Design/Methodology/Approach: This article is based on secondary data collection: journal articles, websites, textbooks, pamphlets on people with disability, customer satisfaction and hotel marketing. The methodology of this article is by analysing the people with disability as potential market segment to the hospitality industry and identifying approaches, that hotel could inculcate for better customer satisfaction. Findings: In the hotel sector people with disabilities are tend to be seen as a marginal segment with limited service options available, thus the motivation, experience and satisfaction is greatly affected. However, suggestions provided addressing this issue could enable hotels improve on customer service thus facilitating satisfaction. Research Limitations: This paper exclusively based on secondary data brings out limited outcomes and limits the findings and interpretation compared to primary research data collection. Practical Implication: Hotels catering to tourist with disabilities than just being compliant with the law can do more in order to increase satisfaction and loyalty. This article is useful to organisations to understand this market segment and help develop better service operations. What is original / value of paper? The paper addresses the issue of customer satisfaction focusing on particular tourist segment i.e. people with disability in hotels. The main target audience are hotel managers and employees desiring to understand and achieve customer satisfaction through services offered to tourist with disabilities and in-addition would help hotels aspiring to open doors to this niche market segment. Introduction Customer satisfaction is of utmost importance, often given high priority and frequently is of a matter of concern to managers, employees, marketers of hotel and hospitality service providers (Yuksel and Yuksel, 2001 and Oh and Parks, 1997). Hospitality industries such as hotels strive towards making guest feel more than welcome, provide customer service in such a manner that would satisfy, delight, and make guests come back. Hotels commonly serving non-disabled customers could take step ahead and provide customer service to older and disabled people by making services offered more than accessible, providing accurate information and assistance in a friendly manner, which would enable the industry to secure a more loyal niche growing clientele that remains not quite touched upon (ADA Business Connection, 2006). From the late 80s until early 90s researchers focused on, people with disability within the hospitality and tourism context, yet the study in this area lost impetus (Yau, McKercher and Packer, 2004). However recently Burnett and Baker (2001), Darcy (2002), Ray and Ryder (2003) and McKercher, Packer, Yau and Lam (2003), have recalled this area of study. Hence, research regarding People with disabilities in hospitality context is limited (Burnett and Baker, 2001; Darcy, 2002; Ray and Ryder, 2003 and Israeli, 2002). People with Disabilities are an emerging market segment, which is of interest, with approximately 50 million individuals and expected to double by 2030 (Stumbo and Pegg, 2005). Moreover, the growth of People with Disabilities would also comprise majorly of ageing senior citizens or ageing baby boomers and this market segment would gradually prove to be of importance for the continuing success of the travel and hospitality industry (Burnett and Baker, 2001). Hence, this article focuses on customer satisfaction of people with disabilities as holidaymakers in hotels, which is of importance in order to capture a loyal market not only from a business point of view but also as a responsibility towards society. Moreover, the impending 2012 Paralympics games would certainly witness large number of disabled players and an increase in arrivals of disabled tourist. If hotels wish to exploit the benefits from the disabled tourist, it would be of importance to provide an exceptionally satisfying welcoming experience that would capture a loyal market and ensure return in the future (Department for media culture and sport, 2007a). Thus, customer satisfaction of people with disabilities becomes all the more important. Review of Literature: Disability Defined: Disability under the UK Disability Discrimination Act is defined as a ‘physical or mental impairment, which has a substantial and long term adverse effect on a persons ability to carry out normal day to day activities (Office of Public Sector Information, 2009a, p.2). However, British Council of Disabled People defines disability as a ‘disadvantage or restriction of activity by a society, which takes little or no account of people who have impairments- that is caused by physical, mental or sensory condition; and thus excludes them from mainstream activity (Busby et al., 2000,p.3); ‘Thus, disabled people are with impairments disabled by society'(ibid). Types of disability would include people affected in mobility, manual dexterity, speech, hearing, eyesight, memory or ability to concentrate learn or understand, also people suffering from diabetes, arthritis, multiple sclerosis, HIV, cancer are some of the conditions considered under disability (Department for Work and Pension, 2006). Hence, people with disabilities are not a small group but varied and hotels to achieve customer satisfaction will have considered serving the needs of people with different disabilities. The implementation of the Disability Discrimination Act to an extent has drawn the attention of the hospitality sector towards People with disabilities and have gradually begun to identify them as profitable potential tourist (Shaw and Coles, 2004).The act enforces that service providers do not discriminate people with disabilities whilst providing service (Office of Public Sector Information, 2009b). Business or organisation that provides service, offer facilities or supply goods to public are liable to duties of the Disability Discrimination Act under Part III and this does include hotels (Department of Health, 1996). The duties of this act for the service providers were rolled from 1996 to 2004 in three stages. The main essence of the duties that were introduced in three stages were that service providers discriminating or treating people with disabilities less favourably than non disabled customers was unlawful. In addition, service providers had to make ‘reasonable adjustments for disabled customers such as providing extra help or making changes to the way service is provided and reasonable adjustment to make the premises barrier free (Disability Rights Commission, 2002). Reasonable changes as stated by the legislation could be one reason as to why service providers just tend to be compliant with law by providing minute alteration such as ramps and tend to do nothing more extensive. Prideaux and Roulstone (2009) express that despite of broad explanation expressing the vitality of accessibility to disabled, the representation of term ‘reasonable adjustment as stated in the UK Disability Discrimination Act legislation is still unclear and service providers tend to relive themselves from the responsibility of having extensive accessible service and facility. Customer satisfaction and its importance: Hospitality service providers use customer satisfaction as primary tool, as it helps retain customers, help reduce promotion cost intended to attract new customer since satisfied customers tend to return and aid in promotion of the property (Yuksel, 2001). This can also hold true for disabled tourist, as they tend to get loyal to providers that meet the needs, expectation and have facilities that are accessible, and would aid in promotion. Daniels, Rodgers and Wiggins (2005) establish that people with disabilities when loyal to accessible providers that cater to them, promote and learn about new properties mainly through word of mouth, followed by internet sites and at times also through travel guides. Horner (2004) acclaims that industries benefit with retained customers as these customers who are loyal are likely to return and promote the goodwill of the industry to others which may bring in future business. Thus, customer satisfaction has benefits as it helps minimize extra costs, enables industry know their repeat customer better, which could help in improving future service. Defining customer satisfaction : Customer satisfaction is based on the involvement of various processes and at times on the customer experience and expectation and this makes it highly complex (Johnston and Clark, 2001). Moreover, customer satisfaction based on components like controllability, emotion, inference, motivation, performance by management or employee or any happening during the service delivery; all of which could work independently or in combination influencing the complex process of satisfaction (Oh and Parks 1997, Bowen 2001, Bowen 2002 and Bowen and Clarke 2002). Being a complex process, it is difficult to pinpoint one single definition and as result, customer satisfaction can be defined in various interpretations (Yuksel and Yuksel, 2001). However, Oh and Parks (1997, p.37) based on critical analysis of customer satisfaction suggested a convincing definition that ‘customer satisfaction may result from a very simple or complex process involving extensive cognitive, affective and other undiscove red psychological and physiological dynamics. People with Disability as Potential Market: People with Disabilities are potential customers for the hospitality sector and catering to this customer base would tend to generate billions in the sector (Arellano 2003). Moreover, senior citizens are likely to experience disability in some form as they age, and tend to coincide with that life stage when they enjoy a retired life having time to travel with surplus disposable income (Fleischer and Pizam, 2002). United Nations, (2007) claims by 2050 universally the number of old age population would double. Thus, disability in some form would also be increasing (Mann, 2005). Groschl (2004) express that as people with disabilities is increasing so is desire to travel, and this awareness has given rise to the need for making travelling and facilities barrier free as hospitality industries in the future would have to depend on this market segment (Glover and Prideaux, 2009). Based on the research conducted by Oztruk, Yayli and Yesiltas (2008), in the hospitality sector in Turkey made i t evident that hotels and travel agents encounter tourist with disabilities and have a positive opinion in the growth of this market segment. Another market that Huh and Singh (2007) express are families with a disabled members too travel on holidays and choose hotels having facilities that are accessible too all members and this market fails to be realized by service providers. Disabled holiday makers may at times travel with their partner or children who could be normal and would prefer to stay in hotel room of their choice not in a predetermined segregated accessible room, however disabled tourist have very little option in rooms selection due to limited available rooms (Clark, 2008). This point out hospitality industry such as hotels rarely gives thought to the motives and expectation of disabled tourist whilst designing. Thus, Gladwell and Bedini (2004) acknowledges that hotel employees failing to deliver appropriate service to disabled tourist are not only the ones affected, but also the service affects the family members or individuals accompanying them. With the introduction of Disability Discrimination Act, work places have accepted employees with disabilities, in addition, media has assisted in the gradual change in ideology, attitude of the society and this has vastly given rise to attempts made in order to understand People with Disabilities as a potential market segments thus becoming a new phenomenon (Burnett and Baker, 2001). People with disabilities being a niche market segment in the hospitality sector, a prime .concern that this market segment faces is accessibility to facilities offered, which plays an important role in destination or accommodation decision making; moreover accessibility is measured differently compared to non disabled tourist (Isareli, 2002). Disability in the U.K. In the U.K. about 10 million disabled people dwell (Office for Disability, 2008). Possessing an estimate annual spending power of 80 billion (Breakthrough-UK, 2009). This might suggest that having realized the economic value of this market, hotels would cater and try to delight disabled customers. However an assessment carried by tourism for all estimates that 2% of hotels are found to be wheelchair accessible, moreover the British Hospitality Association assess that out of the new 10,000 hotel rooms built from 2004 only 1% were wheelchair accessible (Department for culture, media and sport, 2007b). This would make one ponder if very few hotel rooms are accessible only to wheel chair users let alone other disabilities, then it might be possible that the customer service offered to disabled tourist too may not be optimal, satisfying or delightful. According to Employers forum on disability (2009), survey conducted in 100 UK companies revealed 44% offer accessible products, only one- third front line departmental employees take into account the preference and needs of people with disability and only 44% companies accept the fact that their websites are accessible to people with disabilities. Hence with so little done suggest that hotel consider disabled tourist marginal and customer satisfaction might not be of importance. The reason behind this could also be due hospitality industries fear that an increase in disabled tourist could displace the normal core business (Phillips, 2002) Attitude towards people with disability: Darcy (1998) reflects how important is recreation for disabled and senior tourist and their attitude towards tourism, but the outlook towards people with disabilities at hospitality destinations (hotels) are a matter of concern. The attitude of the individuals in society and marketers in industries towards People with Disabilities is likely to be prejudiced and hospitality providers such as hotels aim to just be compliant with the discrimination act, but little attention is given on how the act can help satisfy the lucrative People with Disabilities tourist market (Burnett,1996). Attitude against people with disability as in Asia can also be experienced where disabled members are seen as disgrace and believe that people with disability suffer as a result of the doings in previous life (Parker, 2001). Daruwalla and Darcy (2005) based on study conducted suggests that, the attitude of hotel staff can be changed by organising role play , visual information about various impairments and empowering customer service employees to communicate freely with People with Disabilities would change the mindset, moreover such training could be initiated at hospitality institutions. Kaufman-Scarborough (2001) argues that though the ability and necessities of disabled individuals is addressed, very less attention by hotels is given towards understand their needs and capabilities as consumer. Williams, Rattray and Grimes (2006) suggests organisation must view accessibility as a service beneficial to all members of the society and not just confined to People with Disabilities,, moreover such a service which satisfies all members of society would indeed prove to deliver a competitive edge in the market. According to Israeli (2002) hospitality sectors whilst catering and serving People with Disabilitie s find it difficult to meet their needs since the service hospitable attitudes does not flow genuinely and hence not able to serve them well. This indicates that tourist with disabilities when on holidays at hotels will certainly evaluate every facility differently from the point of accessibility and if the service towards them does not flow naturally this could leave them dissatisfied. Thus if hotels take initiative to make- facilities accessible, training employees adequately in order to service and communicate with disabled tourist appropriately will indeed achieve customer satisfaction and be able to capture a growing profitable loyal market. Barriers and its impact on service: Although this disability market segment, requiring special needs is gradually becoming of importance to the hospitality sector, majority of the hospitality industry do very little and tend to do adjustments just to be compliant with the law (Burnett and Baker, 2001). Besides that hotel managers do nothing more to cater or meet the needs of this niche market and tend to project indifference whilst meeting expectations and wants (Rice, 2006). According to Sen and Mayfield (2004) lodging facilities have numerous limitations when catering to People with Disabilities such as transportation, misplaced wheelchairs, the issue of accessibility to various public facilities, and the incapability of dealing appropriately towards people with different disabilities. People with Disabilities find it difficult to move around freely and perform activities and gestures within normal time as compared to non-disabled people (Daniels, Rodgers and Wiggins, 2005). Hence A prerequisite at hospitality sites to serve this special market segment so that their desires to enjoy leisure, experience facilities and rejuvenate at hospitality sites which are same as non disabled people is requirement of qualified human resource (Oztruk, Yayli and Yesiltas, 2008). Non disabled tourist have better experience than disabled tourist and hence if hotels wish to cater and serve people with disabilities then the barriers faced by people with disabilities such as mobility impaired, visually impaired, mentally impaired must be considered (Thapar et al., 2004). This segment comprises of various challenges that industry may face due to need for special equipments, change in structure, incapability of staff to handle customers (Ray and Ryder, 2003). It is vital that tourist sites that intend to cater to such a lucrative segment must address to special needs and consider barrier removals in order to make facilities accessible and enjoyable (Oztruk, Yayli and Yesiltas, 2008). Which would service not only people with disabilities but others too such as guests carrying heavy luggage or having baby pushchair (Westcott, 2004). Oztruk, Yayli and Yesiltas (2008) do opine that much more needs to be done for this market segment in order to increase the number of tr ips taken by disabled tourist, increasing activities in hotels and vitally hospitality sectors need to be educated on interaction and maintaining positive relationship with disabled tourist. Besides the structural barriers, disabled tourist due to their personality and difference in communication whilst socializing transpire as constraints to have an effective relationship with the society (Daniels, Rodgers and Wiggins, 2005). However, McKercher, Packer, Yau and Lam (2003) underpins that People with Disabilities as tourist are very well capable of establishing relation with people around them. In the tourism industry, service providers, which also include hotels, do little in regards to educating and training their employees in areas of understanding and serving People with Disabilities appropriately (Grady and Ohlin, 2009; McKercher, Packer, Yau and Lam, 2003 and Miller and Kirk, 2002). Lack of communication, knowledge about various impairments and negative prejudice leads to individuals maintaining distant and tend to have a wrong mindset about People with Disabilities. Thus, at times hospitality service providers having a stereotype view of People with Disabilities as sume that a disabled person is incapable of any activities one such example is the assumption that ‘wheelchair chair user is unable to communicate (Daruwalla and Darcy, 2005, p. 552). This suggests that negative attitude and lack of knowledge will indeed put employees in a position not knowing how to react or serve and communicate with disabled tourist. Smith, Austin, and Kennedy (2001) assert that tourist with disabilities when confronted with barriers that mar their movement greatly lowers their leisure satisfaction and tend to avoid such destinations. Through the survey conducted by Grady and Ohlin (2009) it was evident that hospitality managers find it difficult to cater to the needs of People with Disabilities as tourist since hoteliers lack the knowledge of dealing effectively thus meeting needs and expectation. Daniels, Rodgers and Wiggins (2005) state that hotel employees are prone to be underprepared in effectively dealing with People with Disabilities as tourist as they lack information and training in dealing with them. This points out that with such service delivered would certainly not satisfy or delight the tourist. Accessibility and impact on customer satisfaction: People with Disabilities and their quality of life is greatly impacted by recreation and it is vital for such recreational sites to be accessible, since through empirical research it was evident that accessible recreation sites have positive enriching effect on People with Disabilities (Darcy and Daruwalla, 1999 and Ray and Ryder, 2003). Before embarking on a travel journey, in order to be safe and have an enjoyable experience, people with disabilities must judge and decide on various concerns, determine risks by gathering required information and the criterias that influence decision process is more complex than for a non disabled tourist (Yau, McKercher and Packer, 2004). If People with Disabilities as tourist are not provided with necessary accessible information by the hotel or through hotel website, the satisfaction of choosing the hotel may not be experienced and this would restrain the motivation and desire to travel (OConnor and Frew, 2002). This suggests that if initially it self the motivation and desire to travel is not that high, due to lack of information the customer satisfaction could also be at jeopardy. Moreover, despite of risk evaluation People with Disabilities encounter many hurdles whilst they travel and sites that are inaccessible could have an impact on them, spoil their holiday and could even diminish their travel as well as stay experience (Oztruk, Yayli and Yesiltas, 2008). Hotels in particular though claim to be accessible, are in-fact not completely and easily accessible to disable tourist, and hence disabled tourist lack trust on hotels and rely on personal inspection of accessibility (Ray and Ryder 2003). This indicates that people with disabilities would be apprehensive whilst selecting places. Hence Ray and Ryder (2003) suggests that marketers can reach out to People with Disabilities and can be attracted to destinations is by highlighting them in advertisements, which could encourage the selection of destination. Therefore, according to McKercher, Packer, Yau and Lam (2003) people with disabilities unlike non-disabled tourist face barriers that are inherent, economi c, and environmental that hinder participation, interactive barrier- that is due to the attitude of hospitality service providers and non-availability of accessible information. The above-mentioned barriers are ascertained by Clark (2007) based on his life experience he expresses that, holiday for people with disabilities could be miserable. Since often, hotels have few accessible rooms and tend to be occupied by non-disabled people; moreover online hotel reservation websites lack the option for selecting an accessible room and in addition, travel agents charge more for service offered. Thus, Westcott (2004) articulates that people with disabilities tend to be more loyal and would return to those locations, which are accessible, where their needs are catered and make holiday experience memorable. Hence, it is suggested that to better serve People with Disabilities, which would satisfy and delight them it is important that hoteliers understand what within the establishment would prevent disabled tourist to participate in activities (Goodall, Pottinger, Dixon and Russell, 2004). Web site barrier: The advocates of People with Disabilities believe that hotel web sites that fall under the disability discrimination act and must be made accessible, however courts are yet to ensure that (Kreismann and Palmer, 2001 and Sherwyn, Eigen and Klausner, 2000). People with Disabilities such as visually impaired find it difficult to navigate through website (Mills, Han and Clay, 2008). In addition, face way-finding barrier, which can be over come with the help of facilitator (Thapar et al., 2004). This suggests that the satisfaction of visually disabled tourist may not be optimal since hotel websites if not accessible would influence the decision and service experience. Williams, Rattray and Grimes (2007) ascertains that hospitality industry when developing websites rarely take impaired users into consideration and hence few websites can be found that are friendly to visually impaired users. Mills, Han and Clay (2008)says that websites with accessibility barriers pose as a problem and decreases the opportunity of using websites, however websites when made accessible make People with Disabilities independent and can get-into websites for information despite the impairments. Some facilitators that can be used in websites are screen-read softwares that convert text on websites into speech or can also convert text into Braille (OBrien 2005). Web content accessibility must be capable to serve individual in society, which also includes People with Disabilities, however hotel website information accessibility is low and fails to meet the needs of disabled tourist for whom information provided plays an important role in travel decision-making (William, Rattray and Grimes, 2007). Despite this, various hotels fail to make provision for people with disabilities and on inspection by William and Rattray (2005), they discovered that many hotels have their web pages that are not access ible and even if they are, it was found to be compliant only with first level of accessibility addressed by world wide web consortium (W3C). Hence, it is evident that without proper web accessibility and inaccurate information for such a large market of people with disabilities who wish to travel may experience dissatisfaction through the service offered by hotels. Nusair and Kandampully (2008) put forth that service offered through websites that are accessible, helpful and providing desired information greatly affects customer satisfaction positively. To facilitate accessibility to all including disabled tourist the world wide web consortium have developed web content accessibility guidelines, following which, enables access to all(World Wide Web Consortium, 1999.) Apart from facilitators that convert text to speech or Braille which is very convenient for people with disabilities such as blindness, deafness but it is also important to address web accessibility for those have reading difficulty. WebPages commonly use option for changing the text size for accessibility but pay little attention to colour, it is important to note that some users cannot differentiate between colours and options must also be available to view text without colour and colour scheme used must be contrasting enough (World Wide Web Consortium, 1999). These simple guidelines in hotel websites could influence satisfaction, help in decision-making and the people with disabilities as tourist may patronize such hotels. Practically most of the industries universally lose some of their customers to competitors (Devlin, Gwynne and Ennew, 2002). This may be because the competing service provider is likely to meet the customers satisfaction level and expectation. Forsyth (1999) put forth that suppliers tend to cater to specific wants; however, customers commonly wish to do be associated with suppliers and their employees who are creative, honest, responsive, knowledgeable, approachable and cater to all wants and this makes customers see them as professional and tend to switch and maintain relation with such suppliers. Influence of hotel service on customer satisfaction. Customer oriented industries such as hotels place customer at the core whilst evaluating customer satisfaction, however in order to do so is it important to understand the customers needs and expectations which would help maximize satisfaction and maintain competitiveness and profitability ( McMullan, 2005). The study conducted by Danaher and Mattsson (1994) reveals that customer satisfaction in hotels is based on evaluation of various services offered which customers are likely to evaluate them separately and not collectively hence strongly impacting customer satisfaction. According to Forsyth (1999) in hospitality industry such as hotels, customer service is of prime importance to maintain good customer relation and maintain customer satisfaction. Cartwright (2000) argues that delighting a customer is also of importance and can be achieved when product and facilities serve more than expected. Service providers are now realising that delighting customers is more vital since by just satisfying customers and gaining their loyalty though are primary factors whilst satisfying customers cannot be entirely relied on. Disabled customers too travel and wish to enjoy facilities, services and are delighted when all is accessible, hotels need to keep them in mind whilst assessing their services. Shoemaker and Bowen (2003) revealed that in order to delight, maintain loyalty and connection, and gain trust from customers for the organisation it is important that all services and facilities are designed keeping customers into consideration. Based on survey conducted by Wei, Ruys and Muller (1999) concluded that people with disabilities and including senior travellers gave more importance to facilities and service that the hotel offered than other attributes such as dà ©cor, price, food and beverage, when judging the satisfaction they experienced during their stay. Zeitmal and Bitner (2003) explains that in order to achieve customer satisfaction, it is important to maintain quality and standard in every customer service encounter, in-order to do so it is important that employees understand specific requirements and priorities of customers during each service encounter. Findings and Suggestions:. From the literature it is evident that people with disabilities experience a lot of constraints, and have to consider various risks when planning to travel, also they face with limited options during travel selection process (United Nations, 2007). The lodging facilities such as hotels too are few that are able to cater to their needs and treat them as expected (Vignuda, 2001). Thus, often-disabled travellers are forced to select only those hotels that they are aware of, which will cater to their needs, since other hotels fail to treat them as expected and would fail to provide a satisfying experience. It is apparent that gradually in the future hospitality industries such as hotel would have to cater to this growing market and customer satisfaction would be of importance to ensure repeat business and draw such a niche market into hotels. Most of the service providers are reactive and implement installation of ramps or automatic door